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Switra Privacy Policy

mjkompany ("Company") values user privacy and complies with applicable privacy laws. This policy explains how personal information is collected, used, and protected in the Switra service ("Service").

Article 1 (Purpose and Data Collected)

1. Purpose

  • User registration and authentication
  • Service operation and delivery
  • Customer support
  • Payment processing for paid services
  • Operation of strategy share links and import features
  • Legal and regulatory compliance

2. Data Collected

  • Required: email address
  • Optional: payment information (when using paid services)
  • Automatically collected: IP address, device information (OS/device), app version, access logs, and service usage history
  • When Firebase is used: Firebase Installation ID (FID), Firebase user agent
  • When push notifications are used: FCM token and platform information
  • When strategy sharing is used: share-link access logs (IP, access time, device/browser info) and strategy import history

We do not collect location information.

Article 2 (Use of Personal Information)

  • User identification and account management
  • Service functionality and operational stability
  • Push notification delivery
  • Billing and paid service processing
  • Strategy share-link generation, viewing, and import processing
  • Service improvement through statistics and analytics
  • Legal compliance and dispute response

Article 3 (Retention Period)

  • Personal information is retained while the user uses the Service.
  • If deletion is requested, data is deleted without delay unless retention is required by law.
  • Records on contracts or subscription withdrawal: 5 years
  • Records on payment and provision of services: 5 years
  • Consumer complaint or dispute records: 3 years
  • Access logs: 3 months

Article 4 (Third-Party Provision)

Personal information is not provided to third parties without user consent, except where required by law.

Article 5 (Outsourcing of Processing)

We currently do not outsource personal information processing tasks.

Article 6 (User Rights and Contact)

Users may request access, correction, deletion, suspension of processing, and withdrawal of consent.

  • Email: hello@mjkompany.com
  • Phone: No dedicated customer service phone number
  • Account deletion guide: /en/account-deletion

Article 7 (Security Measures)

  • Technical: encryption, access controls, security checks
  • Administrative: least privilege, internal policy, regular training
  • Physical: controlled access to server and data facilities

Article 8 (Cookies)

Cookies may be used for login persistence and usability improvements. Users can reject cookies in browser settings, but some features may be limited.

Article 9 (Privacy Officer Contact)

  • Email: hello@mjkompany.com
  • Phone: No dedicated customer service phone number

Article 10 (Policy Changes)

  • This policy may be changed due to legal or service updates.
  • Changes are announced at least 7 days before the effective date, and at least 30 days in advance for material changes.

Supplementary Provision

This policy is effective as of April 8, 2026.